SHIPPING & RETURN POLICY
If, for any reason, a Faithfully Fit and Free / RBC Life product does not meet your expectations, simply return it within 30 days of the date of receipt for a refund.
ALL RETURNS MUST BE MADE AS FOLLOWS:
- Obtain a Return Merchandise Authorization (“RMA”) from by completing the Contact Us form or by calling us at 800.350.9497 and a Customer Service Representative will be happy to assist you.
- Ship items to the address provided, including a copy of the invoice with the returned products and write the RMA number provided by the Faithfully Fit and Free / RBC Life Customer Service Representative, on the outside of the box.
- All returns should be shipped to address provided when receiving the RMA number, with postage paid, as Faithfully Fit and Free / RBC Life does not accept collect packages.
- It is the responsibility of the Customer to track the shipment if it should become lost in transit.
PLACING AN ORDER
It is highly recommended that ALL personal information (name, address, phone number, and email) be verified before submitting an order.
Once a shipment is in the care of the U.S. Postal Service, or other carriers, we cannot, by regulation, make changes, nor can we guarantee delivery.
In the event the Customer decides to change the shipping address originally included with the online order, a new order must be submitted. Faithfully Fit and Free / RBC Life is not responsible for replacing/reimbursing misrouted packages due to a change of address.
SHIPPING CARRIERS & SHIPPING TIMES
Faithfully Fit and Free / RBC Life uses multiple carriers, which can take up to 3-5 business days for delivery.
If you have not received your order within the allotted timeframe, please contact our Faithfully Fit and Free / RBC Life Customer Support team using the Contact Us form on the site or call 800.350.9497